FAQ's

Frequently Asked Questions (FAQ)

1. How can I place an order?

To place an order on Cosmac Studio, simply browse our website, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you'll be prompted to enter your shipping and payment information. Once your order is confirmed, you'll receive an email confirmation with your order details.

2. What payment methods do you accept?

  • We accept various payment methods, including credit/debit cards, net banking, UPI, and cash on delivery (COD) for select locations. All transactions are securely processed through our payment gateway partners.

3. How can I track my order?

Once your order has been shipped, you will receive a tracking number via SMS. You can use this tracking number to monitor the status of your delivery online through our shipping partner's website.

4. What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within [7 days] after delivered. Please refer to our Return Policy for more information on how to initiate a return.

5. Do you offer international shipping?

At this time, we only offer shipping within India. We do not offer international shipping.

6. How can I contact customer service?

For any inquiries, concerns, or assistance with your order, you can reach our customer service team via email at support@cosmacstudio.in Our team is available to assist you during our business hours, Monday to Friday from 9:00 AM to 6:00 PM IST, and Saturday from 9:00 AM to 1:00 PM IST.

7. Do you offer gift wrapping services?

Yes, we offer gift wrapping services for select items. For that you have to place a personal order via email sending us the product and shipping details on support@cosmacstudio.in  

8. How can I stay updated on new arrivals and promotions?

To stay informed about new arrivals, promotions, and exclusive offers, follow us on social media and subscribe to our newsletter. You can find links to our social media profiles on our website, and you can sign up for our newsletter at the bottom of any page.

9. Are the products on Cosmac Studio authentic?

Yes, we take pride in offering authentic Indian products sourced directly from skilled artisans, designers, and brands across India. Each item in our collection is carefully curated to ensure quality, authenticity, and cultural significance.

10. How can I provide feedback or suggestions?

We value your feedback and suggestions! If you have any comments, ideas, or suggestions for improving our website or product offerings, please feel free to contact us via email at support@cosmacstudio.in or through our online feedback form.